Customer Feedback Form
Use this during delivery, visits, or social media to collect quick responses
Quick Feedback Questions:
- How long have you been using this stove?
☐ Less than 1 month
☐ 1–3 months
☐ 3–6 months
☐ More than 6 months - What do you like most about the stove?
(e.g., saves fuel, less smoke, easy to use) - Is there anything you find difficult or frustrating about the stove?
☐ Yes
☐ No - Would you recommend this stove to others?
☐ Yes
☐ No
☐ Maybe - What changes would make this stove better for you?
☐ Price
☐ Quality
☐ Size
Feedback Summary Log
Organize what customers are saying to spot trends and opportunities
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Date |
Customer Type |
Location |
Key Feedback |
Category (Product / Service / Delivery / Other) |
Action Needed |
|
|
House hold |
AA |
stove is too heavy to move |
Product |
explore lighter design |
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Feedback Themes & Improvement Tracker
Turn individual comments into meaningful insights and actions
|
Common Theme from Feedback |
How Many Customers Mentioned It? |
Possible Solution |
Status: (Planned / In Progress / Completed) |
|
Example: Stove gets too hot on the outside |
7 out of 10 users |
Add heat-resistant handle |
In Progress |
|
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Before & After Impact Tracker
Measure how changes based on feedback improve customer experience
|
Change Made Based on Feedback |
Before the Change |
After the Change |
Did Users Notice Improvement? (Yes/No) |
|
Example: Improved packaging to prevent damage |
3 out of 10 stoves damaged during transport |
Only 1 out of 10 damaged after change |
☐ Yes ☐ No |
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