Definition:
Identifying new customer segments means discovering untapped user groups based on location, income level, fuel preference, or usage habits.
Learning Objectives:
- Explore different types of potential users beyond your current market.
- Select the most promising customer groups to target.
- Adapt your messaging or offering to suit their needs.
Key Touch Points:
- Think about rural communities, schools, health centers, street food vendors, women-led cooperatives, or institutions.
- Research which groups are most affected by indoor air pollution or spend the most on fuel.
- Consider income levels, cooking habits, and fuel availability when choosing a segment.
Try small pilot tests before full-scale expansion.